Our Core Values
At MAC Insurance, our values are not just words on a wall — they guide every interaction, every recommendation, and every decision we make. These five principles define who we are and how we serve our clients in Brooksville and beyond.
The Values That Drive Us
When you choose an insurance agency, you are choosing a partner in one of the most important decisions affecting your health and financial well-being. At MAC Insurance, we take that responsibility seriously. Our core values are the promises we make to every client who walks through our door or calls our office.
We believe that the insurance industry should be built on trust, not transactions. Every member of our team is committed to upholding these values — not because it is good for business, but because it is the right way to serve our community.
Five Principles We Live By
Integrity
Doing the right thing, even when no one is watching.
Integrity is the foundation of everything we do at MAC Insurance. We believe that trust is earned through consistent, honest actions — not just words. When we recommend a plan, it is because we genuinely believe it is the best option for you, not because it benefits us financially. We will always be upfront about what a plan covers, what it costs, and whether there are better alternatives. Our reputation in the Brooksville community has been built on this principle, and we protect it fiercely.
How We Put This Into Practice
- We disclose all plan details, including limitations and exclusions
- We never push a plan based on commission — your needs always come first
- We provide honest assessments, even when the answer is not what you want to hear
- We follow through on every promise and commitment we make
Compassion
Treating every client like family.
We understand that insurance decisions often come during some of life's most stressful moments — turning 65, losing a spouse, facing a new health diagnosis, or navigating a fixed income. That is why we approach every interaction with empathy, patience, and genuine care. We never rush a conversation. We never make you feel like a number. We listen first, because understanding your situation is the only way we can truly help. Our clients are our neighbors, and we treat them with the same respect and warmth we would want for our own family members.
How We Put This Into Practice
- We take as much time as you need — there is no clock on our consultations
- We listen to your concerns and health needs before discussing any plans
- We follow up after enrollment to make sure everything is working smoothly
- We assist with claims issues, appeals, and other challenges that arise
Expertise
Knowledge you can count on.
The insurance landscape changes constantly — new plans, updated formularies, shifting networks, revised regulations. Our agents invest significant time in continuing education, carrier training, and staying current with every Medicare and health insurance update. When you sit down with us, you are getting advice informed by deep knowledge and hands-on experience, not guesswork. We understand the nuances that make a real difference in your coverage and costs, and we translate that complexity into clear, actionable guidance you can trust.
How We Put This Into Practice
- Our agents maintain current licenses and complete annual certification requirements
- We attend carrier training sessions and industry conferences regularly
- We stay current on legislative changes like the Inflation Reduction Act provisions
- We compare plans across multiple carriers to find you the best fit
Community
Rooted in Brooksville. Committed to our neighbors.
MAC Insurance is not a national call center — we are a local agency staffed by people who live and work right here in Hernando County. We understand the healthcare landscape in our area, including which providers and hospitals are in which networks, and which plans work best for our community. We believe in giving back to the place we call home, and we are proud to be an active part of the Brooksville community. When you work with us, you are supporting a local business that reinvests in the people and places around us.
How We Put This Into Practice
- We participate in local health fairs and community education events
- We partner with local organizations to help seniors access resources
- We are familiar with local healthcare providers, hospitals, and specialists
- We provide in-person consultations at our Brooksville office or in your home
Transparency
No hidden agendas. No fine print surprises.
Insurance can be confusing by nature, but we believe it does not have to be. Transparency means breaking down complex insurance jargon into plain, understandable language. It means showing you exactly what a plan covers and what it does not — before you enroll. It means being upfront about how we are compensated and why we recommend what we recommend. We want you to make informed decisions with complete confidence, and that starts with having all the information laid out clearly in front of you.
How We Put This Into Practice
- We explain every plan detail in plain language — no jargon, no confusion
- We show you the full cost picture, not just the monthly premium
- We are open about how insurance agents are compensated
- We welcome your questions and will always give you a straight answer
Our Commitment to You
These values are more than aspirations — they are commitments we renew every day. When you work with MAC Insurance, you can expect honest guidance, compassionate service, expert knowledge, community connection, and complete transparency. Every time, without exception.
If at any point you feel we have not lived up to these values, we want to hear about it. Our door is always open, our phone is always answered, and your feedback makes us better.
At a Glance
Integrity
Doing the right thing, even when no one is watching.
Compassion
Treating every client like family.
Expertise
Knowledge you can count on.
Community
Rooted in Brooksville. Committed to our neighbors.
Transparency
No hidden agendas. No fine print surprises.
Experience Our Values Firsthand
See for yourself why clients trust MAC Insurance for honest, compassionate, and expert insurance guidance. Your first consultation is always free.